Scale Your Business with Remote Video Testimonials

Build trust and increase sales with engaging video content - all without leaving your home or office.

Trusted by the World's Best Brands

Why Remote Testimonials?

Close Your Deals Much Faster

Video is powerful. There is no denying it. In fact, many studies have shown video can increase conversions by over 80%*.

We can talk until we are blue in the face about how great we are, but your prospects are more likely to believe it if it is coming from a peer or someone they trust.

Make it Easy for Your Customers

Years after the global pandemic, not everyone plans on going back into the office and hybrid environments are popular as well.

Remote testimonials meet your customers where they are - making it more convenient for them. The easier it is, the more likely they are to say yes!

Save Money and Increase ROI

While our team still produces high quality, in person videos - we understand sometimes there isn't room in the budget for large productions.

Remote video testimonials help you capture powerful, engaging, and effective content at the fraction of the cost of a large production.

Our Process

Pre-Production

For Our New Clients: We schedule a brief but comprehensive on-boarding call to learn about your business and your sales and marketing goals. In order for us to produce engaging and effective videos, we need to understand your business, your clients, and your products.


For Each Shoot: We work with you to develop a list of questions and a production brief guiding the content we need to capture for this particular customer and video. We also provide guidance and expertise to your customer at this time to help prepare them for the process. We believe everyone has a story to tell, and we help our clients and their customers tell it in the most effective and engaging way possible.

The Shoot

One of our professional and creative producers will jump on the remote video call and capture the magic! Our producers are trained to get the highest quality video and audio, while getting the best content from their answers. No one from your team needs to attend (but they are always welcome if you want them to be there).


We are professional creatives and we know that your customers are busy! We are dedicated to capturing amazing, high quality content without taking up more time than absolutely necessary. Typically the call lasts 30-45 minutes.

Editing and Post Production

We take the footage back to our home office and work our magic! This is where we turn interview footage and b-roll into a stunning production. We are expert storytellers and we craft the customer interview into an engaging story 1-3 minutes long.


Our typical turn around time from shoot to first draft is two to three weeks, and rush edits are available for an additional fee.

Transcriptions, Repurposing and Optimization

Many companies stop with step three, but as video marketing experts, we understand that there are many opportunities to leverage existing content to achieve your marketing and sales goals.


All content captured is transcribed and stored in a database for analyzing for additional content. We can also make multiple versions of videos for social, sales channels and events.

Our Remote Video Testimonial Work

When everything changed in 2020, many people left the corporate office and quite literally never returned.


Remote work is here to stay. But just because your customers, employees, and partners are no longer in the office, that doesn't mean they don't have any nice things to say about your product or service.


At The Customer Story, we've developed a process for capturing high quality, professional and most importantly - effective - customer testimonials completely remote.


What does that mean for you? No travel. No time consuming professional video set ups. Just great content your brand can leverage to propel your business forward.



Don't Take Our Word For It

Hear From Our Clients

“The Customer Story is a great partner in producing video content. High-quality work and total professionalism is the name of the game.”

Kevin Dooley

Rackspace

“I loved working with Jacob and the Customer Story team. Jacob is extremely responsive, very flexible to change up the shoot at a moment’s notice or jump in to edit the final video. He is always punctual… and ready with ideas on how / where to shoot. I always know I am in good hands with Jacob and have been able to trust him with the utmost of professionalism in front of very high-level clients on a regular basis too. He’s excellent!”

Katie Schenck

Ballyhoo Blue Workshop

“The Customer Story is a phenomenal business to work with! Jacob is easy to work with, provides quality production, and delivers on-time content. I look forward to working with him again.”

Lindsay O.

Epicor Software

Frequently Asked Questions

Do our customers need to buy any equipment?

No, we utilize the customer's existing smartphone or webcam. We coach them during the meeting on how to position it for the best quality video.

How long does it take?

We only need about 30-45 minutes of your customers' time to capture the content we need. Once captured, it typically takes about 2-3 weeks for the first draft of the video to be available for you to review.

How many revisions can we request?

Each video includes 3 rounds of revisions. Additional revisions may incur extra fees.

Can you utilize existing footage or "b-roll" of our brand or customer's brand?

Yes, in fact we encourage it.

Can you create social media cuts or other content from our testimonial?

Yes, we always encourage our clients to create multiple forms of content from their videos to get the most value from the process. Contact us to find out what options are available.

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